Shawn Blanc posted about companies that spam their own customers. This is a terrible practice and it pains me when a company I’m already doing business with does it to me.
The worst offender for me is Time Warner Cable. Over the summer I switched to their high speed cable internet service because it offered much better download and, more importantly to me, upload speeds over my existing U-Verse internet service. Since then, at least once a month, I get a phone call from them trying to up-sell me on subscribing to cable or their phone service. The worst part of this is the opening line of that call: “We’d like to extend an offer to you, one of our best customers”.
My response last time was that if they called me again to try and up-sell me, I wouldn’t be one of their customers at all. I immediately got the “do not call list” spiel and was told I shouldn’t be called again. Since then, I haven’t had a call from them. I don’t want to cancel my cable internet service, but I also don’t want to be up-sold for products I don’t care about. I’m very aware of their other products, and if I wanted them, I would have already have them.
So companies, please take note, when you have someone already on the line, just be grateful you have them and find more customers elsewhere.